A recent VIRTUS system update introduced new controls to help prevent duplicate background check requests and improve data consistency.
This is an intentional change by VIRTUS, not a technical issue. As a result, certain functions, such as manually re-prompting a background check application after an error, may no longer be available.
Need assistance? If you encounter an issue with a background check request, please contact your Program Liaison or submit a Mission Support ticket. Our team will help determine the appropriate next steps.
Additional guidance and documentation will be shared as they become available.
